Teacher support
Get your class ready and find help when something gets in the way.
Start with Teacher Help
Sign in and open Teacher Help beneath Start here in your teacher workspace, or at the top of advanced Teacher controls. Search common questions or choose a topic. It uses prepared guide answers and does not access student records.
Common fixes
My teacher email code has not arrived
Check junk or spam, confirm the email address and request a fresh code if needed. Use the newest message. If school filtering prevents delivery, contact Stephen without including a verification code.
I can sign in, but advanced access is locked
Signing in does not activate pilot access automatically. Tell Stephen which teacher email you used so access can be granted. Refresh the teacher workspace afterward. The November pilot does not require a membership purchase.
A student cannot sign in
Check the class code, student login and personal access code. The class must be unpaused and the login active. Reset a lost personal access code from Student class logins in the correct class, then privately share the new details. The old code will stop working.
Confirm & run month is unavailable
Check the class is unpaused, the next month is unlocked and required decisions, forecasts and reasoning are complete. Choose Review your decisions and check any error and spending summary. Spending must be affordable before sales. If a teammate changed the business, refresh shared progress and review again.
Work appears to be missing
Check you signed in with the same account and selected the correct class and business. Typed form text is not saved until submitted using the relevant save or confirm control. Refresh shared progress after a teammate saves. If confirmed work is still missing, stop making further changes to that business and contact Stephen with the approximate time and last successful action.
I cannot open a teaching download
Confirm your advanced access is active. ZIP downloads need to be unzipped to access their Word and PowerPoint files. Use a compatible document app. If the school blocks downloads, ask your school’s technology support whether the Academy domain and file type are permitted.
Contact Stephen
Email ventureed.business@gmail.com. Include:
- Your teacher account email and class name.
- The page or feature, device and browser.
- The exact error text and the steps just before it happened.
- The approximate time and whether a lesson is currently blocked.
If sending a screenshot, crop or redact student names, email addresses and login details first. Never send passwords, personal access codes or email verification codes.
Email teacher supportSupport is handled personally during the pilot. There is no guaranteed response time or live support service. If a lesson is blocked, use the downloaded workbook and discuss decisions offline while the issue is investigated.
Data requests and recovery
For access, correction or deletion requests, describe the request from your teacher account email. Requests require verification and are handled manually. Eligible November pilot teachers have read-only access to saved advanced results and reports through December 30, 2026 (UTC). Contact Stephen before that date if you need a grading extension. A disabled login or expired pilot grant does not delete records.
If saved work needs recovery, Stephen can investigate the available snapshots. A backup can only recover the data it contains; changes made afterward may not be included. Recovery is an administrator operation and is not performed automatically by this help page.
Read privacy and student data information